R/GA Program Details

Overview

Who can use this benefit?

Backup Care is available to eligible R/GA employees. You can use this benefit whenever your regular care is unavailable and you are scheduled to work.

What’s included in this benefit?

As an eligible R/GA employee, you can use up to 10 backup care days per benefit year, beginning July 1 of each year, for your children, adult loved ones, or pets.

Definition of a backup care day:

A backup care day includes up to 8 hours of care booked in a single day. Care exceeding 8 hours in a single day will be counted as two or more backup care days.

Costs and Coverage:

R/GA provides a backup care subsidy of up to $225 per day for care arranged through Wellthy’s Care Network or your Personal Network. You pay a $15 copayment for each day of backup care used, payable by credit or debit card. If the cost of care exceeds the daily subsidized amount provided by R/GA, you are responsible for the remaining balance.

Reimbursement:

To request a reimbursement after you’ve paid a provider, you will be required to submit proof of payment which includes: who provided the care, the date when care was provided, and the amount paid. Examples of acceptable proof include:

• A receipt provided by a care program
• A screenshot of digital payment (e.g., PayPal, Zelle, or Venmo)
• A photo of a check written out to the care provider

Getting Started

Activate your Wellthy Account

1. Sign up with your work email address and create a password of your choice.
2. During the onboarding process, you may be prompted to provide your G&A Employee ID to verify your eligibility. Your G&A Employee ID can be found within your G&A worksight portal.

Tips for signing up

Have your G&A Employee ID on hand, and if you think you’ll use this benefit at some point, register in advance to save time when you actually need care. Get ahead of emergencies and proactively:

• Search Wellthy’s Care Network for providers in your area
• Ask a Backup Care Specialist to search for you
• Add your Personal Network in the system to have on speed dial

How do I get in touch with Wellthy?

The Wellthy team is ready to support you!

• You can message our team on our digital platform, which is available 24 hours, 7 days/week
• For backup care requests, Backup Care Specialists are available 24 hours, 7 days/week.
• You can message us directly through the platform or call (877) 588-3917.

Wellthy Care Network and Providers

What kinds of providers will I find in Wellthy’s Care Network?

All types! Wellthy’s Care Network is designed to offer a wide range of solutions tailored to your unique situation. Whether you're looking for convenient local providers, in-home support, enriching activities for your kids (think Boys & Girls Clubs, YMCA programs, arts and crafts, and more!), reliable babysitters, nannies, private caregivers, or trusted daycare options (both centers and home-based), Wellthy has you covered. Explore the possibilities and find the perfect fit for your family!

Will I have options, or will I have to use a certain provider?

You will never be required to use a particular provider for backup care. Wellthy has created a Care Network of different types of vetted options for you to choose from and our Backup Care Specialists are here to help you find the best-fit provider with availability. You can also use your own Personal Network providers (who are not your regular caregivers) for backup care. Proof of payment and documentation that care took place will be required to receive reimbursement.

How do I know that the providers in Wellthy’s Care Network are high-quality, safe, and reliable?

Wellthy’s Care Network options are vetted providers that go through a rigorous screening process:

• Center-based care: Wellthy verifies state and federal licensing, considers online reviews across multiple platforms, and calls providers to confirm best fit.
• Community-based activities and programs: Similar to the above, Wellthy assesses online reviews, contacts providers to ensure good fit, and checks licensing where applicable.
• In-home providers: A thorough review of past experience and comprehensive background checks (criminal, sex offender, SSN trace, global watchlist) is conducted.

Please note: Wellthy does not directly employ or oversee any provider in the Care Network or within an individual’s Personal Network. Wellthy does not take responsibility for the final selection, whether they are sourced by Wellthy, the family, or through other means.

If employees use a caregiver or center from their Personal Network, they are fully responsible for all vetting and verifying.

Costs and Payments

How much is backup care?

Can I schedule backup care on my own and get reimbursed?

Yes, you can reserve the care on your own, pay the provider, collect a receipt for the payment, and request a reimbursement on the Wellthy platform by completing a reimbursement form, which includes: who provided the care, the date when care was provided, and the amount paid. Examples of acceptable proof include:

• A receipt provided by a care program
• A screenshot of digital payment (e.g., PayPal, Zelle, or Venmo)
• A photo of a check written out to the care provider

How long will it take to get my reimbursement?

Once the appropriate documentation is submitted, a Backup Care Specialist will review within 1 business day. If approved, you’ll receive your reimbursement within 5–7 business days.

How long do I have to submit for reimbursement?

You have 30 days from the date of care to submit your reimbursement request. Be sure to allow enough time for your request to be reviewed, approved, and processed before the deadline.

Backup Care Allowance

If I have backup care days left over at the end of the year, can I roll them over to the next year?

No, unused backup care days do not roll over. You’ll receive a new set of days each year based on R/GA’s program.

What if my spouse/partner and I work for the same company?

You and your partner are both eligible for your individual allowance. Each employee would need to set up their profile within the Wellthy platform.

How can I use my days across multiple loved ones?

You can use your backup care days flexibly. When booking backup care for multiple loved ones on the same day, Wellthy determines how many backup care days are used by how the provider charges. Provider requirements may vary. Wellthy will always provide clear, upfront information so you know exactly how many days will be deducted for your backup care request.

Cancellation Policy

Please note that cancellation policies vary per provider. Wellthy will provide clear expectations around each of the provider's cancellation policies when booking care so you know in advance.

If you need to cancel care more than 24 hours before the scheduled care start time

As long as the cancellation occurs within the provider’s cancellation policy, you can ask your Backup Care Specialist to cancel or contact the provider directly to cancel.

• You will not be charged a backup care day use.
• In some cases, providers may request payment in advance of care to hold the spot. Wellthy will provide clear expectations around each of the provider's cancellation policies when booking care so you know in advance.
• Backup Care Specialists will request a refund from the provider; however, a refund is not guaranteed.

If you need to cancel care less than 24 hours before the scheduled care start time

You can ask your Backup Care Specialist to cancel or contact the provider directly to cancel.

• You will be charged for one backup care day.
• In some cases, providers may request payment in advance of care to hold the spot. Wellthy will provide clear expectations around each of the provider's cancellation policies when booking care so you know in advance.

What if the provider cancels my confirmed reservation?

Your Backup Care Specialist will make every effort to secure care for you promptly. In these situations, we encourage you to leverage your own Personal Network for added support.

If care was not secured after the cancellation:

• You will not be charged for a backup care day.
• All payments will be refunded back according to the type of payment made.

FAQs

Can Wellthy’s Backup Care Specialists find and schedule backup care for me?

Yes! Backup Care Specialists are here to help you find and secure care when you need care. They can also proactively help you build a list of potential options for when the time comes — this is called building your Backup Care Circle. Backup Care Specialists are available Monday - Friday from 5am to 1am ET and Saturdays and Sundays from 5pm to 1am ET.

What’s a Backup Care Circle?

A Backup Care Circle is like a ‘speed dial’ of your family, friends, preferred and vetted providers. It’s a great planning tool you can turn to when you have to schedule an urgent or planned backup care need.

How do I build a Backup Care Circle?

On your dashboard, click “Build your Backup Care Circle”. There you will be given options to add your own providers (family, friend, neighbor, babysitter, etc.) or choose from the Wellthy’s Care Network.

What happens if I don’t have a Backup Care Circle when I need to schedule care?

You can either explore Wellthy’s Care Network by clicking, “Find Providers” button and schedule care on your own or enlist the help of a Backup Care Specialist by clicking the “Schedule Care” button, answer a few questions and schedule care on your own or connect with a Backup Care Specialist and they will help you find safe and reliable providers in your area.

Can I provide feedback about my care experience using Wellthy’s Backup Care?

Once the care event is completed, connect with your Backup Care Specialist for any immediate feedback you would like to share. You will also receive a Wellthy survey by email.

Is backup care only for when I am at work?

Yes, backup care helps you cover unexpected gaps in your regular care, allowing you to come to work without needing to use your sick leave or vacation time.

Can I utilize backup care for my loved one who has different abilities (eg. neurodivergent, physical limitations, etc)?

Yes, Wellthy can help locate appropriate options for your loved one with diverse needs.

If my child is sick, can I use Backup Care?

Yes, you can use backup care when your child is sick, but there are a few things to keep in mind:

• Most group care settings, like daycare centers, programs, camps, and clinics, won’t accept children who are minorly ill or have an injury (e.g., fever above 100°F, a mild cold, cough, sniffles, or a minor injury)
• In-home care can be a great option as long as the caregiver understands your child is mildly ill and is comfortable with their condition.

In these moments, family, friends, and neighbors in your personal network are also great options. We encourage families to tap into your personal network and proactively build their Backup Care Circle when possible. Don’t forget, Backup Care Specialists are here to help you build a reliable backup care plan for your family!