# Program Details for Fidelity ## Aperçu ### Qui peut utiliser cette prestation ? Fidelity is offering Wellthy’s Backup Care as a pilot program through December 31, 2026. This program is available to regular, U.S.-based associates regularly scheduled to work 20 or more hours per week whose office is located in Kentucky, New Hampshire, New Jersey, New York, or North Carolina. ### Qu'est-ce qui est inclus dans cette prestation ? As an eligible Fidelity associate, you can use up to 20 backup care days during the pilot period. #### Offre A backup care day includes up to 10 hours of care booked in a single day. Care exceeding 10 hours in one day will be counted as two or more backup care days. #### Coûts et couverture Fidelity covers the cost of backup care up to: - Up to $200 per day for providers within Wellthy’s Care Network - Up to $100 per day for providers within your Personal Network You are responsible for any costs that exceed the subsidized amount provided by Fidelity. #### Paiement du fournisseur To request a reimbursement after you’ve paid a provider, you will be required to submit proof of payment which includes: who provided the care, the date when care was provided, and the amount paid. Examples of acceptable proof include: - A receipt from a care program - A screenshot of a digital payment (e.g., PayPal, Zelle, or Venmo) - A photo of a check written out to the care provider ### À qui cette prestation peut-elle être utilisée ? Backup care can be used for your children or aging loved ones. ## Pour commencer ### Activez votre compte Wellthy 1. You can sign up with your preferred email address and create a password of your choice. 2. If prompted, verify that you are an eligible associate by providing your Fidelity corporate ID (a#). ### Conseils pour s'inscrire Have your Fidelity corporate ID (a#) on hand, and if you think you’ll use this benefit at some point, register in advance to save time when you actually need care. Get ahead of emergencies and proactively: - Search Wellthy’s Care Network for providers in your area - Ask a Backup Care Specialist to search for you - Add your Personal Network in the system to have on speed dial ### Comment puis-je entrer en contact avec Wellthy ? The Wellthy team is ready to support you! - You can message our team on our digital platform, which is available 24/7. - For backup care requests, Backup Care Specialists are available 24/7. - You can message us directly through the platform or call (877) 588-3917. ## Vérification des personnes dépendantes ### Pourquoi dois-je soumettre des renseignements sur l'admissibilité des personnes à charge ? Wellthy’s Care Network consists of vetted providers that go through a rigorous screening process. ### Que dois-je soumettre pour vérifier mon statut de personne à charge, et comment ? Wellthy conducts thorough checks, including: - **Soins en centre :** Verifying licenses and assessing online reviews. - **Programmes communautaires :** Evaluating online reviews and confirming licensing where applicable. - **Fournisseurs à domicile :** Comprehensive background checks (criminal, sex offender, SSN trace, global watchlist). ### Puis-je réserver des soins sans vérification des personnes à charge ? If associates use a caregiver or center from their Personal Network, they are fully responsible for all vetting and verifying. ## Coûts et paiements ### Combien coûte-t-il Backup Care ? Fidelity covers the backup care costs as mentioned previously. ### De quoi suis-je responsable ? You are responsible for any costs that exceed the subsidized amount provided by Fidelity. ### Comment les soins sont-ils payés ? You can reserve care, pay the provider, collect a receipt, and request reimbursement as specified. ### Puis-je planifier Backup Care par moi-même et être remboursé ? Yes, you can schedule care on your own. ### Combien de temps faut-il pour obtenir mon remboursement ? Once documentation is submitted, it will be reviewed within one business day, and reimbursement will be processed within 5–7 business days. ### Combien de temps ai-je pour présenter une demande de remboursement ? You have 30 days from the date of care to submit your request. ## Indemnité de soins auxiliaires ### Que se passe-t-il si j'utilise toutes mes journées Backup Care de l'année et que j'ai besoin de plus ? You can access Wellthy’s Care Network to find and book care, paying the total cost out of pocket while receiving ongoing support from specialists. ### S'il me reste des jours de Backup Care à la fin de l'année, est-ce que je peux les transférer à l'année suivante ? Non, les jours non utilisés ne peuvent pas être transférés. ### Que se passe-t-il si mon conjoint ou partenaire et moi travaillons pour la même entreprise ? Each partner is eligible for their individual allowance and should set up their profile on the Wellthy platform. ### J'ai plusieurs enfants et je m'occupe de mes parents ; comment puis-je utiliser mes journées avec plusieurs proches ? You can use your backup care days flexibly as outlined in examples provided in the main content. ## Politique d'annulation Please note that each provider has different cancellation policies. ### Si vous devez annuler les soins plus de 24 heures avant l'heure prévue de début des soins - You will not be charged for a backup care day use. - You will be reimbursed your copay if charged. ### Si vous devez annuler les soins moins de 24 heures avant l'heure prévue de début des soins - You will be charged for one backup care day. - You will not be eligible for reimbursement for copay. ### Que se passe-t-il si le fournisseur annule ma réservation confirmée ? Your specialist will work to secure care for you promptly. ## Foire aux questions ### Les spécialistes des soins de sauvegarde de Wellthy peuvent-ils trouver et planifier des soins de sauvegarde pour moi ? Yes! Specialists can help find and secure care when you need it. ### Qu'est-ce qu'un cercle de soins de secours ? A Backup Care Circle is a quick list of your preferred contacts and vetted providers to assist when you need care. ### Comment créer un cercle de soins de secours ? You can add providers directly through your dashboard. ### Que se passe-t-il si je n'ai pas de cercle de soins de secours lorsque je dois planifier des soins ? You can explore Wellthy’s Care Network on your own or seek assistance from a Backup Care Specialist. ### Est-ce que je peux donner des commentaires sur mon expérience de soins à l'aide de Wellthy's Backup Care ? Yes, connect with your Backup Care Specialist after your care event to provide feedback.