Program Details for Fidelity

Aperçu

Qui peut utiliser cette prestation ?

Fidelity is offering Wellthy’s Backup Care as a pilot program through December 31, 2026. This program is available to regular, U.S.-based associates regularly scheduled to work 20 or more hours per week whose office is located in Kentucky, New Hampshire, New Jersey, New York, or North Carolina.

Qu'est-ce qui est inclus dans cette prestation ?

As an eligible Fidelity associate, you can use up to 20 backup care days during the pilot period.

Offre

A backup care day includes up to 10 hours of care booked in a single day. Care exceeding 10 hours in one day will be counted as two or more backup care days.

Coûts et couverture

Fidelity covers the cost of backup care up to:

• Up to $200 per day for providers within Wellthy’s Care Network
• Up to $100 per day for providers within your Personal Network

You are responsible for any costs that exceed the subsidized amount provided by Fidelity.

Paiement du fournisseur

To request a reimbursement after you’ve paid a provider, you will be required to submit proof of payment which includes: who provided the care, the date when care was provided, and the amount paid. Examples of acceptable proof include:

• A receipt from a care program
• A screenshot of a digital payment (e.g., PayPal, Zelle, or Venmo)
• A photo of a check written out to the care provider

À qui cette prestation peut-elle être utilisée ?

Backup care can be used for your children or aging loved ones.

Pour commencer

Activez votre compte Wellthy

1. You can sign up with your preferred email address and create a password of your choice.
2. If prompted, verify that you are an eligible associate by providing your Fidelity corporate ID (a#).

Conseils pour s'inscrire

Have your Fidelity corporate ID (a#) on hand, and if you think you’ll use this benefit at some point, register in advance to save time when you actually need care. Get ahead of emergencies and proactively:

• Search Wellthy’s Care Network for providers in your area
• Ask a Backup Care Specialist to search for you
• Add your Personal Network in the system to have on speed dial

Comment puis-je entrer en contact avec Wellthy ?

The Wellthy team is ready to support you!

• You can message our team on our digital platform, which is available 24/7.
• For backup care requests, Backup Care Specialists are available 24/7.
• You can message us directly through the platform or call (877) 588-3917.

Vérification des personnes dépendantes

Pourquoi dois-je soumettre des renseignements sur l'admissibilité des personnes à charge ?

Wellthy’s Care Network consists of vetted providers that go through a rigorous screening process.

Que dois-je soumettre pour vérifier mon statut de personne à charge, et comment ?

Wellthy conducts thorough checks, including:

• Soins en centre : Verifying licenses and assessing online reviews.
• Programmes communautaires : Evaluating online reviews and confirming licensing where applicable.
• Fournisseurs à domicile : Comprehensive background checks (criminal, sex offender, SSN trace, global watchlist).

Puis-je réserver des soins sans vérification des personnes à charge ?

If associates use a caregiver or center from their Personal Network, they are fully responsible for all vetting and verifying.

Coûts et paiements

Combien coûte-t-il Backup Care ?

Fidelity covers the backup care costs as mentioned previously.

De quoi suis-je responsable ?

You are responsible for any costs that exceed the subsidized amount provided by Fidelity.

Comment les soins sont-ils payés ?

You can reserve care, pay the provider, collect a receipt, and request reimbursement as specified.

Puis-je planifier Backup Care par moi-même et être remboursé ?

Yes, you can schedule care on your own.

Combien de temps faut-il pour obtenir mon remboursement ?

Once documentation is submitted, it will be reviewed within one business day, and reimbursement will be processed within 5–7 business days.

Combien de temps ai-je pour présenter une demande de remboursement ?

You have 30 days from the date of care to submit your request.

Indemnité de soins auxiliaires

Que se passe-t-il si j'utilise toutes mes journées Backup Care de l'année et que j'ai besoin de plus ?

You can access Wellthy’s Care Network to find and book care, paying the total cost out of pocket while receiving ongoing support from specialists.

S'il me reste des jours de Backup Care à la fin de l'année, est-ce que je peux les transférer à l'année suivante ?

Non, les jours non utilisés ne peuvent pas être transférés.

Que se passe-t-il si mon conjoint ou partenaire et moi travaillons pour la même entreprise ?

Each partner is eligible for their individual allowance and should set up their profile on the Wellthy platform.

J'ai plusieurs enfants et je m'occupe de mes parents ; comment puis-je utiliser mes journées avec plusieurs proches ?

You can use your backup care days flexibly as outlined in examples provided in the main content.

Politique d'annulation

Please note that each provider has different cancellation policies.

Si vous devez annuler les soins plus de 24 heures avant l'heure prévue de début des soins

• You will not be charged for a backup care day use.
• You will be reimbursed your copay if charged.

Si vous devez annuler les soins moins de 24 heures avant l'heure prévue de début des soins

• You will be charged for one backup care day.
• You will not be eligible for reimbursement for copay.

Que se passe-t-il si le fournisseur annule ma réservation confirmée ?

Your specialist will work to secure care for you promptly.

Foire aux questions

Les spécialistes des soins de sauvegarde de Wellthy peuvent-ils trouver et planifier des soins de sauvegarde pour moi ?

Yes! Specialists can help find and secure care when you need it.

Qu'est-ce qu'un cercle de soins de secours ?

A Backup Care Circle is a quick list of your preferred contacts and vetted providers to assist when you need care.

Comment créer un cercle de soins de secours ?

You can add providers directly through your dashboard.

Que se passe-t-il si je n'ai pas de cercle de soins de secours lorsque je dois planifier des soins ?

You can explore Wellthy’s Care Network on your own or seek assistance from a Backup Care Specialist.

Est-ce que je peux donner des commentaires sur mon expérience de soins à l'aide de Wellthy's Backup Care ?

Yes, connect with your Backup Care Specialist after your care event to provide feedback.