Enhanced care management and holistic support for your members

The care landscape is evolving, and the challenges that families and members face in coordinating care, adhering to a care plan, accessing necessary care infrastructure, and advocating for care needs has never been more challenging across our fragmented healthcare system.

For care that happens outside of the doctor’s office, Wellthy helps health plans elevate their care strategies to meet the complex and modern needs of today's families. We leverage technology and human expertise to ensure members and families get the right care at the right time, and work alongside health plans to enhance care management and improve the member experience.

The care crisis has a profound impact on members and their experience

Member experience

Nearly 60% of adults say they have an issue with their health insurance, and 25% file a grievance annually.

Wellthy works with care recipients and their caregivers to ensure a more seamless member experience, improving health plan ratings.

Lack of coordination

The average adult can see up to 14 different physicians or specialists annually, with each one adding complex new layers to a member’s care journey.

Wellthy serves as the connector, helping keep care recipients, their families, and their health plan informed and on the same page.

High intensity and high burden

It can take a family member 20-40 unpaid hours per week to care for a loved one, with implications for their own health. And 50% of older caregivers provide care for a spouse with a complex health issue like dementia or cancer.

Wellthy works to alleviate the stress, intensity, and anxiety of caregiving so that families can focus on love over healthcare logistics.

Shifting demographics and fragmentation

Nearly 11,000 people are turning 65 years old every day — and more than 70% will require long-term care support.

Wellthy has nearly a decade of experience helping families navigate eldercare and long-term services and support (LTSS).

An unmatched family support experience, backed by a decade of tackling the toughest care challenges for members

We’ve proven with unparalleled depth, breadth, and a decade of history that we can get results for families, keep members healthy, and navigate any care challenge or question.

Depth of results

Wellthy has completed more than 120,000 care projects and tasks for families and members.

Breadth of expertise

The largest team of super-powered social workers, nurses, and health & social service professionals adept at navigating healthcare — all leveraging Wellthy’s proprietary Care Network with more than 400,000 vetted, trusted services and programs.

Scalability

Wellthy has grown 1,500% over the last 5 years, with the proven ability to scale quickly, effectively, and seamlessly to meet the needs of health plans and employers.

Warmth, empathy, and member satisfaction

Wellthy aims to transform the lives and health of every family. Our member Net Promoter Score (NPS) is 83+ — and our work ensures families have a seamless, successful, and impactful journey with their plan, and an empowering member experience.

Our four pillars

Four pillars guide our work to provide members with holistic support and engage them in their health management.

Navigation of resources & plan benefits

Connecting members to pre-vetted resources including respite care, and facilitating seamless care transitions for enhanced member and family comfort.

Effective coordination & communication

Swift 1:1 and personalized care coordination to address immediate needs and requests, and access to Wellthy’s proprietary Care Network database of 400,000+ pre-vetted social services, ensuring collaborative support for members.

Education & empowerment

Ensuring members understand care plans, and building family confidence to empower effective support.

Ongoing monitoring & support

Weekly check-ins and evaluations to assess any changes in symptoms or social needs, and ongoing coordination with primary care physicians to ensure comprehensive member care.

The modernized, holistic infrastructure members and families need to thrive

Members leverage Wellthy’s technology and team of care experts to support care needs across a range of situations — aging-related care, critical illness, accident, complex care conditions like dementia and cancer, palliative care, end-of-life support, and more.

See what families have to say about Wellthy’s support:

"At times, it seems like the healthcare industry is intentionally complex in hopes that the end user will just give up and accept defeat, unnecessary cost, or both. The help we've received in navigating the complexities has been an incredible timesaver."

Gregory

Wellthy Member

"Working with my Care Coordinator has been such a blessing. She has truly helped me navigate the challenges throughout healthcare — things I had given up on she was able to show me the light to guide me through to finding the support I needed."

Heather

Wellthy Member

"You have provided a level of support that I did not think possible in this day and age. You're able to get information that I can't and make things happen that I can't make happen. Your access to resources and contacts are vast. But what matters most, is you care. You truly care about my problems and my success."

Laura

Wellthy Member

"With your help, I was able to find new doctors for my parents, search for care for my dad with dementia, and understand the process. Wellthy shoulders the burden so we don’t have to."

Rakan

Wellthy Member

Outcomes that transform family care

We’re committed to delivering outcomes for members and plans that transform family care.

Healthier families

A minimum 20% reduction in emergency room visits and 15% reduction in readmission rates

Personalized connection

An average of 57 personal touch points with each member

Support for a member’s care circle

An average 90% reduction in caregiver stress and burnout

Member delight and cost savings

Enhanced patient satisfaction, engagement, and overall health outcomes that increased cost savings for plans and drive marked improvement in Star Ratings.

Breaking open the definition of care

Wellthy has built the caregiving category — driving national conversations about how care touches the lives of every family, and expanding the impact of the care economy.

Forbes
Wellthy helps inspire landmark tax guidance for care benefits
Wellthy was a core part of the movement to clarify federal tax policy to benefit millions of working family caregivers

Anticipating where families need help with care
Wellthy’s team of care experts doesn’t just help families navigate care — the work alongside families to get real tasks done, and meet families every step of their care journey.

New programs, laws and policies are beginning to provide family caregivers the support they need
Caregiving support benefits are helping families navigate the unrelenting demands of care.

Let's talk.

Learn how Wellthy can help you and your members with the care infrastructure needed through all of life’s vital moments.