Frequently Asked Questions (FAQs) | Wellthy
Wellthy Frequently Asked Questions
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Jump to sectionFor Care Providers: Join and Work with WellthyFor Employers & HR LeadersFor Employees & MembersFor Health Plans & CarriersTypes of SupportUsing the Wellthy PlatformTechnology & AccessibilityGlobal SupportPrivacy, Security & ComplianceResults & ReportingContact & SupportAbout Wellthy: Company History & LeadershipCareers at WellthyIndividual Access to Wellthy Care Support
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\ \ For Employers & HR Leaders](/content/faq#for-employers-hr/index.html)
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\ \ For Health Plans & Carriers](/content/faq#for-health-plans-carriers/index.html)
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\ \ Types of Support](/content/faq#types-of-support/index.html)
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\ \ Using the Wellthy Platform](/content/faq#using-the-wellthy-platform/index.html)
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\ \ Global Support](/content/faq#global-support/index.html)
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\ \ Privacy, Security & Compliance](/content/faq#privacy-security-compliance/index.html)
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\ \ Results & Reporting](/content/faq#results-reporting/index.html)
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\ \ About Wellthy: Company History & Leadership](/content/faq#wellthy-company-history-leadership/index.html)
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\ \ Careers at Wellthy](/content/faq#careers-at-wellthy/index.html)
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For Employees & Members
Who can use Wellthy’s services?
What kinds of care does Wellthy help with?
How do I get started with Wellthy?
What is a Care Coordinator?
How qualified are Wellthy’s Care Coordinators?
Can I stay with the same Care Coordinator over time?
What if I don’t like my Care Coordinator?
How quickly can my Care Coordinator get things done?
What is Backup Care and how do I use it?
How is Wellthy’s support personalized?
Can I use Wellthy if I'm taking care of a family member?
Can I use Wellthy for more than one family member?
Can I use Wellthy to support my own personal care needs?
Is there a cost to use Wellthy as an employee?
Is my information secure and private?
For Employers & HR Leaders
What is Wellthy and how does it support employees?
What types of caregiving does Wellthy help with?
How does Wellthy work with employers?
What ROI can employers expect from Wellthy?
How does Wellthy reduce absenteeism and turnover?
What makes Wellthy different from other caregiving benefits?
Why is Wellthy the best caregiving benefit solution on the market?
Is Wellthy available globally?
What industries does Wellthy support?
What size companies does Wellthy work with?
How do I get a demo of Wellthy?
Can Wellthy integrate with our existing HR or EAP platform?
How does Wellthy integrate with my company’s existing benefits?
Where can I find Wellthy’s latest research, data, and employer resources?
For Health Plans & Carriers
Does Wellthy partner with health plans and insurance carriers?
How does Wellthy integrate with existing care management programs?
How can we explore a partnership with Wellthy?
Types of Support
What is Wellthy Care Concierge?
What is Wellthy Backup Care?
Why is Wellthy Backup Care the best backup care solution?
What is a Backup Care Specialist?
What is Wellthy Community?
Does Wellthy help with eldercare and aging-in-place planning?
Can Wellthy support children with special needs or neurodivergence?
Does Wellthy assist with legal, financial, or housing needs?
Does Wellthy assist Veterans?
Does Wellthy support care needs for teens?
Does Wellthy support LGBTQ+ families and intersectional care needs?
Can Wellthy support expectant parents and families in the postpartum period?
Does Wellthy provide support for cancer?
Can Wellthy help with insurance, medical billing, and care costs?
How does Wellthy support mental health, self-care, and managing stress?
How does Wellthy support during a natural disaster or emergency?
How does Wellthy support members through end of life and loss?
How is Wellthy different from an EAP?
Using the Wellthy Platform
What is a Wellthy Care Project?
How does messaging work in the Wellthy platform?
What is the Care Circle within the Wellthy platform?
What are Tasks in the Wellthy platform?
How do I use the Calendar feature in the Wellthy platform?
What is the Medication Tracker in the Wellthy platform?
What is the Contacts feature used for in the Wellthy platform?
What is the Care Planning feature in the Wellthy platform?
Technology & Accessibility
Is Wellthy available on both desktop and mobile?
Does Wellthy have a mobile app?
Is the Wellthy experience mobile-optimized?
Is Wellthy accessible?
Can I use Wellthy on a tablet?
Global Support
What countries does Wellthy operate in?
How does Wellthy support international employees and families?
Are Wellthy’s services available in multiple languages?
Privacy, Security & Compliance
Privacy, Security & Compliance
Privacy, Security & Compliance
Is Wellthy HIPAA compliant?
Privacy, Security & Compliance
How does Wellthy ensure the safety of its recommended providers?
Privacy, Security & Compliance
Who has access to my caregiving information?
Privacy, Security & Compliance
What is Wellthy’s approach to data privacy and security?
Results & Reporting
How does Wellthy measure the success of caregiving support?
What kind of reporting do employers receive from Wellthy?
What is Wellthy’s NPS score?
What results have other companies seen from using Wellthy?
Is there a Wellthy case study or ROI analysis I can review?
Contact & Support
How can I contact Wellthy?
How do I reach my Wellthy Care Coordinator?
How can I get help with Wellthy Backup Care?
What if I need urgent support outside Wellthy business hours?
Can I change or update my caregiving profile on the Wellthy platform?
About Wellthy: Company History & Leadership
About Wellthy: Company History & Leadership
About Wellthy: Company History & Leadership
What is Wellthy?
About Wellthy: Company History & Leadership
When was Wellthy founded?
About Wellthy: Company History & Leadership
Who founded Wellthy?
About Wellthy: Company History & Leadership
Who is Wellthy’s CEO?
About Wellthy: Company History & Leadership
Who are the key leaders at Wellthy?
About Wellthy: Company History & Leadership
Where is Wellthy headquartered?
About Wellthy: Company History & Leadership
How has Wellthy grown over time?
About Wellthy: Company History & Leadership
Who invests in Wellthy?
About Wellthy: Company History & Leadership
Is Wellthy a woman-owned business?
About Wellthy: Company History & Leadership
What is Lantern?
About Wellthy: Company History & Leadership
Where can I find press coverage or media information about Wellthy?
About Wellthy: Company History & Leadership
Has Wellthy received any awards or industry recognition?
About Wellthy: Company History & Leadership
What is Patch Caregiving?
Careers at Wellthy
What is it like to work at Wellthy?
Is Wellthy a remote company?
What are Wellthy’s core values?
Where can I view open roles at Wellthy?
What kinds of roles does Wellthy typically hire for?
What benefits does Wellthy offer employees?
What is the hiring process like at Wellthy?
Does Wellthy offer internship or contract opportunities?
How can I stay updated on future opportunities at Wellthy?
For Care Providers: Join and Work with Wellthy
For Care Providers: Join and Work with Wellthy
For Care Providers: Join and Work with Wellthy
What is Wellthy and how do you work with care providers?
For Care Providers: Join and Work with Wellthy
How can I join Wellthy’s Care Network?
For Care Providers: Join and Work with Wellthy
What types of care providers does Wellthy partner with?
For Care Providers: Join and Work with Wellthy
Is there a cost to be listed in Wellthy’s Care Network?
For Care Providers: Join and Work with Wellthy
How does Wellthy vet care providers?
For Care Providers: Join and Work with Wellthy
What qualifications or documentation do I need to be listed in Wellthy’s Care Network?
For Care Providers: Join and Work with Wellthy
Can independent providers apply to Wellthy’s Care Network, or do I need to be part of an agency?
For Care Providers: Join and Work with Wellthy
How does Wellthy match families with providers like me?
For Care Providers: Join and Work with Wellthy
Will I be contacted directly by families or through Wellthy?
For Care Providers: Join and Work with Wellthy
Can I be listed in Wellthy’s Care Network if I provide virtual care or consulting services?
For Care Providers: Join and Work with Wellthy
Does Wellthy work with care providers outside the U.S.?
Individual Access to Wellthy Care Support
Individual Access to Wellthy Care Support
Individual Access to Wellthy Care Support
What happens if I change jobs or lose access to Wellthy through my employer?
Individual Access to Wellthy Care Support
Can I continue using Wellthy if I no longer have sponsored access?
Individual Access to Wellthy Care Support
Can individuals sign up for Wellthy without going through an employer?
Individual Access to Wellthy Care Support
Will I keep the same Care Coordinator if I switch to a Private Pay Wellthy plan?
Individual Access to Wellthy Care Support
How do I sign up for a Wellthy Private Pay plan?
What is the Care Planning feature in the Wellthy platform?
What is the Care Planning feature in the Wellthy platform?
What is Patch Caregiving?
What kinds of roles does Wellthy typically hire for?
What kinds of roles does Wellthy typically hire for?
Can I continue using Wellthy if I no longer have sponsored access?
Can I continue using Wellthy if I no longer have sponsored access?
What is Wellthy and how does it support employees?
What is Wellthy and how does it support employees?
What types of caregiving does Wellthy help with?
What types of caregiving does Wellthy help with?
How does Wellthy work with employers?
How does Wellthy work with employers?
What ROI can employers expect from Wellthy?
What ROI can employers expect from Wellthy?
How does Wellthy reduce absenteeism and turnover?
How does Wellthy reduce absenteeism and turnover?
What makes Wellthy different from other caregiving benefits?
What makes Wellthy different from other caregiving benefits?
Why is Wellthy the best caregiving benefit solution on the market?
Why is Wellthy the best caregiving benefit solution on the market?
Is Wellthy available globally?
Is Wellthy available globally?
What industries does Wellthy support?
What industries does Wellthy support?
What size companies does Wellthy work with?
What size companies does Wellthy work with?
How do I get a demo of Wellthy?
How do I get a demo of Wellthy?
Can Wellthy integrate with our existing HR or EAP platform?
Can Wellthy integrate with our existing HR or EAP platform?
How does Wellthy integrate with my company’s existing benefits?
How does Wellthy integrate with my company’s existing benefits?
Where can I find Wellthy’s latest research, data, and employer resources?
Where can I find Wellthy’s latest research, data, and employer resources?
Does Wellthy partner with health plans and insurance carriers?
Does Wellthy partner with health plans and insurance carriers?
How does Wellthy integrate with existing care management programs?
How does Wellthy integrate with existing care management programs?
How can we explore a partnership with Wellthy?
How can we explore a partnership with Wellthy?
Who can use Wellthy’s services?
Who can use Wellthy’s services?
What kinds of care does Wellthy help with?
What kinds of care does Wellthy help with?
How do I get started with Wellthy?
How do I get started with Wellthy?
What is a Care Coordinator?
How qualified are Wellthy’s Care Coordinators?
How qualified are Wellthy’s Care Coordinators?
Can I stay with the same Care Coordinator over time?
Can I stay with the same Care Coordinator over time?
What if I don’t like my Care Coordinator?
What if I don’t like my Care Coordinator?
How quickly can my Care Coordinator get things done?
How quickly can my Care Coordinator get things done?
What is Backup Care and how do I use it?
What is Backup Care and how do I use it?
How is Wellthy’s support personalized?
How is Wellthy’s support personalized?
Can I use Wellthy if I'm taking care of a family member?
Can I use Wellthy if I'm taking care of a family member?
Can I use Wellthy for more than one family member?
Can I use Wellthy for more than one family member?
Can I use Wellthy to support my own personal care needs?
Can I use Wellthy to support my own personal care needs?
Is there a cost to use Wellthy as an employee?
Is there a cost to use Wellthy as an employee?
Is my information secure and private?
Is my information secure and private?
What is Wellthy Care Concierge?
What is Wellthy Care Concierge?
What is Wellthy Backup Care?
Why is Wellthy Backup Care the best backup care solution?
Why is Wellthy Backup Care the best backup care solution?
What is a Backup Care Specialist?
What is a Backup Care Specialist?
What is Wellthy Community?
Does Wellthy help with eldercare and aging-in-place planning?
Does Wellthy help with eldercare and aging-in-place planning?
Can Wellthy support children with special needs or neurodivergence?
Can Wellthy support children with special needs or neurodivergence?
Does Wellthy assist with legal, financial, or housing needs?
Does Wellthy assist with legal, financial, or housing needs?
Does Wellthy assist Veterans?
Does Wellthy support care needs for teens?
Does Wellthy support care needs for teens?
Does Wellthy support LGBTQ+ families and intersectional care needs?
Does Wellthy support LGBTQ+ families and intersectional care needs?
Can Wellthy support expectant parents and families in the postpartum period?
Can Wellthy support expectant parents and families in the postpartum period?
Does Wellthy provide support for cancer?
Does Wellthy provide support for cancer?
Can Wellthy help with insurance, medical billing, and care costs?
Can Wellthy help with insurance, medical billing, and care costs?
How does Wellthy support mental health, self-care, and managing stress?
How does Wellthy support mental health, self-care, and managing stress?
How does Wellthy support during a natural disaster or emergency?
How does Wellthy support during a natural disaster or emergency?
How does Wellthy support members through end of life and loss?
How does Wellthy support members through end of life and loss?
How is Wellthy different from an EAP?
How is Wellthy different from an EAP?
What is a Wellthy Care Project?
What is a Wellthy Care Project?
How does messaging work in the Wellthy platform?
How does messaging work in the Wellthy platform?
What is the Care Circle within the Wellthy platform?
What is the Care Circle within the Wellthy platform?
What are Tasks in the Wellthy platform?
What are Tasks in the Wellthy platform?
How do I use the Calendar feature in the Wellthy platform?
How do I use the Calendar feature in the Wellthy platform?
What is the Medication Tracker in the Wellthy platform?
What is the Medication Tracker in the Wellthy platform?
What is the Contacts feature used for in the Wellthy platform?
What is the Contacts feature used for in the Wellthy platform?
Is Wellthy available on both desktop and mobile?
Is Wellthy available on both desktop and mobile?
Does Wellthy have a mobile app?
Does Wellthy have a mobile app?
Is the Wellthy experience mobile-optimized?
Is the Wellthy experience mobile-optimized?
Is Wellthy accessible?
Can I use Wellthy on a tablet?
Can I use Wellthy on a tablet?
What countries does Wellthy operate in?
What countries does Wellthy operate in?
How does Wellthy support international employees and families?
How does Wellthy support international employees and families?
Are Wellthy’s services available in multiple languages?
Are Wellthy’s services available in multiple languages?
Is Wellthy HIPAA compliant?
How does Wellthy ensure the safety of its recommended providers?
How does Wellthy ensure the safety of its recommended providers?
Who has access to my caregiving information?
Who has access to my caregiving information?
What is Wellthy’s approach to data privacy and security?
What is Wellthy’s approach to data privacy and security?
How does Wellthy measure the success of caregiving support?
How does Wellthy measure the success of caregiving support?
What kind of reporting do employers receive from Wellthy?
What kind of reporting do employers receive from Wellthy?
What is Wellthy’s NPS score?
What results have other companies seen from using Wellthy?
What results have other companies seen from using Wellthy?
Is there a Wellthy case study or ROI analysis I can review?
Is there a Wellthy case study or ROI analysis I can review?
How can I contact Wellthy?
How do I reach my Wellthy Care Coordinator?
How do I reach my Wellthy Care Coordinator?
How can I get help with Wellthy Backup Care?
How can I get help with Wellthy Backup Care?
What if I need urgent support outside Wellthy business hours?
What if I need urgent support outside Wellthy business hours?
Can I change or update my caregiving profile on the Wellthy platform?
Can I change or update my caregiving profile on the Wellthy platform?
What is Wellthy?
When was Wellthy founded?
Who founded Wellthy?
Who is Wellthy’s CEO?
Who are the key leaders at Wellthy?
Who are the key leaders at Wellthy?
Where is Wellthy headquartered?
Where is Wellthy headquartered?
How has Wellthy grown over time?
How has Wellthy grown over time?
Who invests in Wellthy?
Is Wellthy a woman-owned business?
Is Wellthy a woman-owned business?
What is Lantern?
Where can I find press coverage or media information about Wellthy?
Where can I find press coverage or media information about Wellthy?
Has Wellthy received any awards or industry recognition?
Has Wellthy received any awards or industry recognition?
What is it like to work at Wellthy?
What is it like to work at Wellthy?
Is Wellthy a remote company?
What are Wellthy’s core values?
What are Wellthy’s core values?
Where can I view open roles at Wellthy?
Where can I view open roles at Wellthy?
What benefits does Wellthy offer employees?