Wellthy Program Details for
Program Details for Fidelity
Visión general
¿Quién puede usar este beneficio?
Fidelity is offering Wellthy’s Backup Care as a pilot program through December 31, 2026. This program is available to regular, U.S.-based associates regularly scheduled to work 20 or more hours per week whose office is located in Kentucky, New Hampshire, New Jersey, New York, or North Carolina.
¿Qué incluye este beneficio?
As an eligible Fidelity associate, you can use up to 20 backup care days during the pilot period.
Definición de un día de cuidado de respaldo:
A backup care day includes up to 10 hours of care booked in a single day. Care exceeding 10 hours in one day will be counted as two or more backup care days.
Costos y cobertura:
Fidelity cubre el costo de cuidado de respaldo hasta:
● Up to $200 per day for providers within Wellthy’s Care Network
● Up to $100 per day for providers within your Personal Network
You are responsible for any costs that exceed the subsidized amount provided by Fidelity.
Reembolso:
To request a reimbursement after you’ve paid a provider, you will be required to submit proof of payment which includes: who provided the care, the date when care was provided, and the amount paid. Examples of acceptable proof include:
● A receipt provided by a care program
● A screenshot of digital payment (e.g., PayPal, Zelle, or Venmo)
● A photo of a check written out to the care provider
¿Para quién se puede utilizar este beneficio?
Backup care can be used for your children or aging loved ones.
Cómo empezar
Activa tu cuenta Wellthy
- You can sign up with your preferred email address and create a password of your choice.
- If prompted, verify that you are an eligible associate by providing your Fidelity corporate ID (a#).
Consejos para inscribirse
Have your Fidelity corporate ID (a#) on hand, and if you think you’ll use this benefit at some point, register in advance to save time when you actually need care. Get ahead of emergencies and proactively:
● Search Wellthy’s Care Network for providers in your area
● Ask a Backup Care Specialist to search for you
● Add your Personal Network in the system to have on speed dial
¿Cómo me pongo en contacto con Wellthy?
The Wellthy team is ready to support you!
● You can message our team on our digital platform, which is available 24 hours, 7 days/week
● For backup care requests, Backup Care Specialists are available 24 hours, 7 days/week
● You can message us directly through the platform or call (877) 588-3917
Red de atención médica y proveedores
¿Qué tipos de proveedores encontraré en Wellthy's Care Network?
All types! Wellthy’s Care Network is designed to offer a wide range of solutions tailored to your unique situation. Whether you're looking for convenient local providers, in-home support, enriching activities for your kids, reliable babysitters, nannies, private caregivers, or trusted daycare options, Wellthy has you covered.
¿Tendré opciones o tendré que usar un proveedor determinado?
You will never be required to use a particular provider for backup care. Wellthy has created a Care Network of different types of vetted options for you to choose from.
¿Cómo sé que los proveedores de Wellthy's Care Network son de alta calidad, seguros y confiables?
Wellthy’s Care Network of backup care options are vetted providers that go through a rigorous screening process.
● Atención en el centro: Wellthy verifica las licencias estatales y federales, considera las revisiones en línea en múltiples plataformas y llama a los proveedores para confirmar la mejor opción.
● Programas basados en la comunidad: Wellthy evalúa las reseñas en línea y se pone en contacto con los proveedores para asegurarse de que son adecuados.
● Proveedores a domicilio: Revisión exhaustiva de la experiencia pasada y verificaciones de antecedentes (criminales, delincuentes sexuales, etc.).
Please note: Wellthy does not directly employ or oversee any provider in the Care Network or within an individual’s Personal Network.
Costos y pagos
¿Cuánto cuesta el cuidado de respaldo?
Fidelity cubre el costo de cuidado de respaldo hasta:
● Up to $200 per day for providers within Wellthy’s Care Network
● Up to $100 per day for providers within your Personal Network
You are responsible for any costs that exceed the subsidized amount provided by Fidelity.
¿Puedo programar Backup Care por mi cuenta y recibir un reembolso?
Yes, you can reserve the care on your own, pay the provider, collect a receipt for the payment, and request a reimbursement on the Wellthy platform.
¿Cuánto tiempo tardaré en recibir mi reembolso?
Once the appropriate documentation is submitted, a Backup Care Specialist will review within 1 business day.
¿Cuánto tiempo tengo para solicitar el reembolso?
You have 30 days from the date of care to submit your reimbursement request.
Política de cancelación
Si necesita cancelar la atención más de 24 horas antes de la hora de inicio de la atención programada
As long as the cancellation occurs within the provider’s cancellation policy, you can ask your Backup Care Specialist to cancel or contact the provider directly to cancel.
- You will not be charged a day of Backup Care use.
- In some cases, providers may request payment in advance of care to hold the spot.
Si necesita cancelar la atención con menos de 24 horas de antelación
You can ask your Backup Care Specialist to cancel or contact the provider directly to cancel.
- You will be charged for one day of Backup Care.
¿Qué pasa si el proveedor cancela mi reserva confirmada?
Your Backup Care Specialist will make every effort to secure care for you promptly. In these situations, we encourage you to leverage your own Personal Network for added support.
Preguntas frecuentes
¿Los especialistas en cuidados de respaldo de Wellthy pueden encontrar y programar los cuidados de respaldo para mí?
Yes! Backup Care Specialists are here to help you find and secure care when you need care.
¿Qué es un Backup Care Circle?
A Backup Care Circle is like a ‘speed dial’ of your family, friends, preferred and vetted providers.
¿Cómo puedo crear un Backup Care Circle?
On your dashboard, click “Build your Backup Care Circle.” From there you will be given options to add your own providers or choose from Wellthy’s Care Network.
¿Puedo dar mi opinión sobre mi experiencia de cuidado con Wellthy's Backup Care?
Once the care event is completed, connect with your Backup Care Specialist for any immediate feedback you would like to share.