Program Details for Merck

Visión general

¿Quién puede usar este beneficio?

Merck’s Backup Care Program is available to all U.S.-based, active, full-time and part-time employees. Contract employees are not eligible. When you create your backup care account, you may be prompted to provide your Merck employee ID number (WIN) to verify your eligibility.

¿Qué incluye este beneficio?

As an eligible Merck employee, you are able to use up to 10 backup care days per dependent per calendar year.

Important details:

• Definition of a day: up to 10 hours of care booked in one day. Care in excess of 10 hours in a day will be counted as two or more backup care days.
• Consecutive day usage: No more than three consecutive days can be booked at a time.
• Types of care: Summer camps are ineligible under the program.
• Personal Network providers: Spouses, domestic partners, dependent children, and other Merck employees are ineligible Personal Network providers.

Costs and coverage:

If you use a Personal Network provider, the benefit will reimburse up to $100 per backup care day, which is considered taxable and reported back to Merck for withholding.

If you use a provider in Wellthy’s Care Network, you are responsible for the following copayments:

• Facility care: $40 per dependent per day, $80 family maximum
• In-home care: $4 per hour

If you would like to use funds from a Dependent FSA account, you can pay for the copay and cost of care out-of-pocket, then submit for a reimbursement with Wellthy and submit a claim with your Dependent FSA provider.

Cómo empezar

Activa tu cuenta Wellthy

1. You can sign up with your preferred email address and create a password of your choice.
2. If prompted, verify that you are an eligible employee by providing your Merck employee ID or WIN.

Consejos para inscribirse

Have your Merck employee ID or WIN on hand, and if you think you’ll use this benefit at some point, register in advance to save time when you actually need care. Get ahead of emergencies and proactively:

• Search Wellthy’s Care Network for providers in your area
• Ask a Backup Care Specialist to search for you
• Add your Personal Network in the system to have on speed dial

¿Cómo me pongo en contacto con Wellthy?

The Wellthy team is ready to support you!

• You can message our team on our digital platform, which is available 24 hours, 7 days/week
• For backup care requests, Backup Care Specialists are available 24 hours, 7 days/week

Verificación de dependientes

¿Por qué debo presentar la información de elegibilidad de los dependientes?

¿Qué debo presentar para verificar mi condición de dependiente y cómo?

¿Puedo reservar un alojamiento sin la verificación de un dependiente?

Red de atención médica y proveedores

¿Qué tipos de proveedores encontraré en Wellthy's Care Network?

All types! Wellthy’s Care Network is designed to offer a wide range of solutions tailored to your unique situation. Whether you're looking for convenient local providers, in-home support, enriching activities for your kids (think Boys & Girls Clubs, YMCA programs, arts and crafts, and more!), reliable babysitters, nannies, private caregivers, or trusted daycare options (both centers and home-based), Wellthy has you covered. Explore the possibilities and find the perfect fit for your family!

¿Cómo sé que los proveedores de Wellthy's Care Network son de alta calidad, seguros y confiables?

Wellthy’s Care Network of backup care options are vetted providers that go through a rigorous screening process.

• Center-based care: Wellthy verifies state and federal licensing, considers online reviews across multiple platforms and calls providers to confirm best fit.
• Community-based activities and programs: Similar to the above, Wellthy assesses online reviews, contacts providers to ensure good fit, and checks licensing where applicable.
• In-home providers: A thorough review of past experience and comprehensive background checks (criminal, sex offender, SSN trace, global watchlist) is conducted.

Costos y pagos

¿Cuánto cuesta Backup Care?

Merck largely subsidizes the cost of backup care:

• Wellthy Care Network: care in a facility/center is $40 per dependent per day (family maximum of $80 per day). Generally, in-home care is $4 per hour.
• Personal Network: You can be reimbursed up to $100 per day for each dependent receiving care from providers in your Personal Network. Eligible reimbursements require proof of payment and are considered taxable.

Subsidio de cuidados de respaldo

¿Qué sucede si uso todos mis días de Backup Care del año y necesito más?

If you’ve used all your backup care days, you can still access Wellthy’s Care Network to find and book care—you’ll just pay the full cost out of pocket. Wellthy’s Backup Care Specialists will still be available to help you search for care and coordinate everything, even if you used all your days for the year.

¿Si me quedan días de Backup Care al final del año, ¿puedo transferirlos al año siguiente?

No, unused backup care days do not roll over. You’ll receive a new set of days each calendar year based on Merck’s program.

¿Qué pasa si mi cónyuge/pareja y yo trabajamos para la misma empresa?

You and your partner are both eligible for your individual allowance. Each employee would need to set up their profile within the Wellthy platform.

¿Cómo puedo usar mis días con varios seres queridos?

You can use your backup care days flexibly, whether you're caring for your children or an adult dependent. When booking backup care for multiple loved ones, Wellthy will apply backup care days to each dependent separately.

Here are some examples of how it works for both Wellthy network and Personal network providers:

• Care for child only = one backup care day
• Care for adult only = one backup care day
• Care for both on the same day with the same in-home provider = two backup care days
• Care for both on the same day with different providers (e.g., daycare + in-home aide) = two backup care days

Política de cancelación

Si necesita cancelar la atención más de 24 horas antes de la hora de inicio de la atención programada

As long as the cancellation occurs within the provider’s cancellation policy, you can ask your Backup Care Specialist to cancel or contact the provider directly to cancel.

Si necesita cancelar la atención con menos de 24 horas de antelación a la hora de inicio de la atención programada

You can ask your Backup Care Specialist to cancel or contact the provider directly to cancel.

Preguntas frecuentes

¿Los especialistas en cuidados de respaldo de Wellthy pueden encontrar y programar los cuidados de respaldo para mí?

Sí! Los especialistas en cuidados de respaldo están aquí para ayudarlo a encontrar y garantizar la atención cuando la necesite. También pueden ayudarlo de manera proactiva a crear una lista de posibles opciones para cuando llegue el momento; esto se denomina crear su círculo de Backup Care.

¿Qué es un Backup Care Circle?

Un Backup Care Circle es como una línea rápida de sus familiares, amigos y proveedores preferidos y examinados. Es una excelente herramienta de planificación a la que puede recurrir cuando tenga que programar una atención de respaldo urgente o planificada.

¿Cómo puedo crear un Backup Care Circle?

En su panel de control, haga clic en 'Cree su círculo de Backup Care'. Allí tendrás la opción de añadir a tus propios proveedores (familiares, amigos, vecinos, niñeras, etc.) o elegir entre los de la red Wellthy's Care.

¿Qué sucede si no tengo un círculo de cuidados de respaldo cuando necesito programar la atención?

Puede explorar la red de cuidados de Wellthy y programar la atención por su cuenta o solicitar la ayuda de un especialista en cuidados de respaldo.